Terms & Conditions

When you visit our website or buy something from our store, you agree to terms set out in this agreement. We reserve the right to change terms set in this agreement. When we do so, we will update this page and mark the date when updates were made.

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location, fraudulent activity or payment issues raised from our payment gateway providers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Pricing

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Checkout Process

Once you have finished shopping, all the items you wish to purchase are added to your cart. Your next step will be to go through the checkout process and make the payment. To do this:

  • Click the "cart" button at the top of the page

  • Click on the "checkout" button

  • Register/login or checkout as guest

  • Fill-in or check your contact details, the details of your order, the delivery address and the invoicing address

  • Select payment method and complete order

  • Complete payment on Razorpay

You can pay using Debit Card, Credit Card, Net Banking or your Citrus Wallet.

Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.

Delivery & Shipping

We offer free shipping over INR 1000 to most locations in India. For orders below INR 1000, a nominal shipping charge of INR 100 is added. 

We usually dispatch products that are in stock within two to three business days from the time your order is placed. 

If our logistics partner supports it, we will send you an email with a link where you can track your order.

Return & Cancellation

For all orders shipped out, we adhere to an exchange/store credit policy only (no refund). No exchange/store credit will apply to accessories.

In a rare case if you do receive damaged or soiled products, please send us digital photos of the product at help@theyarnstory.com within 24 hours of receiving it. We'll assist you and will provide you with the best possible solution with your complaint.

Similarly if you receive an incorrect product, please email us at help@theyarnstory.com within a period of 7 days from the date you received the product and we will take care of the rest. 

We are unable to exchange or refund used, laundered or customer damaged goods. Items that do not match these criteria are non-returnable and will be denied. Please place the unused, unwashed, resalable clothes with original tags and packaging in a secure and waterproof seal-able bag and send the same to us.

Cancellation is only possible before an order is shipped out. Once an order has been processed & shipped, we will be unable to cancel the order.

Send all returns to:

The Yarn Story, 1B Standard House, 83 Queens Road, Mumbai 400002, MH India

Please allow up to 5 working days for exchanges/credits to be processed once we receive them. We will keep you updated on the status of your exchange/missing parcels.

Third-Party Websites

Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Indemnification

You agree to hold harmless The Yarn Story, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

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