Returns: You can return an item within 7 days of receiving the product. We do not accept returns on made to order pieces like clothing, jewellery & skincare.
No returns/exchange on SALE items.
Your item must be unused & in the same condition as received. Return will be approved only after a quality check has been done on the returned products.
All items can be returned for a credit coupon applicable for online & offline purchase (directly from us). The entire amount of the product (excluding shipping cost) will be credited to the coupon code.
You can use this coupon code for any future purchase within 6 months of receiving it.
The customer has to courier the returnable items to our address. The customer has to bear the shipping cost of returning the items. Send all returns to:
The Yarn Story, 1B Standard House, 83 Queens Road, Marine Lines, Near Axis Bank, Mumbai 400002, MH India
Ph: +91 93211 25149
Cancellation is only possible before an order is processed from our end. Once an order has been processed, we will be unable to cancel the order. For cancellation please email info@theyarnstory within 12 hours of placing your order. Store credit will be provided against cancellation of an order.
There is no cancellation, exchange or refund possible for any products on sale.