Shipping & Delivery: Free shipping is available for all orders above INR 1000. For orders below INR 1000 we charge a nominal fee of INR 150.
Standard Shipping: All accessories & home decor items are delivered within 5-7 working days. All clothing & made to order products are delivered within 15-20 working days.
During SALE, shipping time is longer than usual and will take upto 7-10 working days for delivery. No exchange/return on sale items.
Express Shipping: We also provide the option of 1 day shipping in Mumbai only. For urgent shipping in other cities please contact us. We do provide a 2-3 day shipping option for metro cities.
For all express orders, a fee of INR 300 is charged.
International Shipping: We provide the option of international shipping to most destinations globally. For all international shipping orders kindly use razorpay secure for payments. International shipping rates are calculated directly at checkout. Orders will take ~7-10 business days for delivery.
For any queries regarding your order, please email info@theyarnstory.com
Returns: You can return an item within 7 days of receiving the product. We do not accept returns on made to order pieces like clothing, jewellery & skincare.
No returns/exchange on SALE items.
Your item must be unused & in the same condition as received. Return will be approved only after a quality check has been done on the returned products.
All items can be returned for a credit coupon applicable for online & offline purchase (directly from us). The entire amount of the product (excluding shipping cost) will be credited to the coupon code.
You can use this coupon code for any future purchase within 6 months of receiving it.
The customer has to courier the returnable items to our address. The customer has to bear the shipping cost of returning the items. Send all returns to:
The Yarn Story, 1B Standard House, 83 Queens Road, Marine Lines, Near Axis Bank, Mumbai 400002, MH India
Ph: +91 93211 25149
Email: info@theyarnstory.com
Cancellation Policy:
Cancellation is only possible before an order is processed from our end. Once an order has been processed, we will be unable to cancel the order. For cancellation please email info@theyarnstory within 12 hours of placing your order. Store credit will be provided against cancellation of an order.
There is no cancellation, exchange or refund possible for any products on sale.
Sale Terms: Please note all sale products will be packed in our signature envelope packaging unless gift box has been selected at the time of checkout. Gift boxes have an additional fee of INR 100 per item.
Shipping time during sale is usually longer and will take about 7-10 days.
No exchange, refund or cancellation on sale items.
